Terms and Policies

Standard Production Time
Our goal is to ensure that your order is printed accurately and on time. For that reason, we will not release your order into production if we do not have all your information. If we have any questions regarding your order, one of our sales representatives will contact you.

Standard production time for screen-printing and embroidery is 10 to 15 working days. Start date is 10 Scheduled working days. Cancel date is 15 Scheduled workdays.

Holiday Season/Peak Times
During the holiday season and other certain times of the year, the production times listed below may increase due to the volume of orders we receive. We recommend that you allow extra time for your order to arrive, on the date expected.

We accept checks, cash, and credit/debit cards (Visa, Master Card and American Express). All apparel orders require a 50% deposit, and the balance is due when the order is complete. Promotional Product orders require Payment in full at the time the order is placed. These promotional product orders may include freight charges.

All orders are custom-made based on the customer’s instructions at the time of ordering and as such, the customer is responsible for any costs incurred by The Image Branding Group, LLC up to the point of cancellation.

Orders that have already been produced/fulfilled CANNOT be cancelled. If we can cancel your individual order, there will be a processing or applicable re-stocking fee. There is a MINIMUM cancellation fee of $50.00. In addition, there will be an art charge for any completed artwork.

Returns & Exchanges
Since all orders are custom-made, there can be no returns unless the item(s) ordered is/are defective or the incorrect (items) is/are received.

All orders are thoroughly examined and counted by our production staff to ensure that the item sizes and quantities are accurate. Each item is also examined for defects prior to shipping.

The Image Branding Group, LLC is not responsible for any problems with orders that have been opened or left unattended and then deemed problematic after they are delivered. We are unable to re-print any missing or defected items unless the situation meets the criteria for a re-order (see above).

If there is a problem with your order, please contact a customer service representative at 843.554.3840 within 3 days of receiving your order. Unauthorized returns will be refused and sent back to the customer.

Items cannot be returned for any reason if customer has had possession of order for two weeks.

Digital File Submission Policy
Image Branding Group, LLC is proud to have its own in-house graphic design team. They, along with your Customer Service Representative, will help you through every step of your order. If you are looking for screen printing, embroidery or promotional products, we are just a call or email away. Our award winning artist will always be able to help you achieve your look!

When providing files, please remember that Vector is always preferable but don’t forget to convert all fonts to curves or outlines. If you already have a specific Pantone color(s) or fonts, and this information is not provided, we will do our best to match then to our in-house version. Our art team is ready to take on your project even if its preparing your logo to get it print-ready or creating a design from scratch! Great artwork means great results!”

By commissioning Image Branding Group, LLC to do your artwork including any business/organization logos that you submit, you are expressing that you have the authority to use such designs/logos. You also grant The Image Branding Group, LLC the right to fabricate, manufacture, and sell products with such designs/logos.

If we consider any part of your design to be inappropriate, offensive or unlawful we reserve the right to refuse to create/print artwork. This determination is at the sole discretion of The Image Branding Group, LLC.